Please note: Beginning on 2/18/20, all in-office appointments will be held at 121 Elm Street, East Aurora, NY 14052. 

Important: Please review ALL of the following information prior to scheduling an appointment.

  • Forms of Payment Accepted: HSA/FSA Cards, Cash, Credit, Check. A Super bill can be provided for those who wish to seek reimbursement from their health insurance providers. A sliding scale is available for recipients of SNAP and Medicaid.
  
  • A credit card is required to book an appointment as no-show protection for the center. We are quite busy so anyone not showing up to their appointments is subject to a $50 missed appointment fee. Entering this card does not mean you will be charged automatically to this card at the completion of your appointment. You will have the option to save a card on file- please do so if you wish, as it will simplify the billing process. 
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  • You may have a visiting professional attend to shadow your IBCLC during  your appointment. You have the right to refuse an additional provider in the room. Verbal consent will be requested at the start of your appointment; please let your IBCLC know immediately if this is not something you are comfortable with. 

NEW: Client Portal Access! Please make sure to read your email carefully BEFORE your appointment in order to complete all required paperwork and become familiar with your online record. All text messaging with your IBCLC will be conducted through this HIPAA-secure system. Failure to complete your intake documentation prior to your appointment may result in additional appointments (and related fees) if you use appointment time to complete the required paperwork.

​If you do not receive your login information ONE WEEK prior to your appointment, please contact us immediately.